CDS Signing Services - Mortgage Document Signing Company

Thank you for you intrest in CDS Signing Services. You will be working as an independent contractor and we will be using your services on an “ as needed” basis.

Receiving an Order From CDS
When a document signing is needed, a CDS scheduler will contact you. If we leave you a message or page you, please respond quickly. We guarantee our clients a rapid response so all CDS schedulers are instructed to move on to the next notary if pages/ messages are not returned within 5-10 minutes. If you accept the assignment, we will fax you a work order, which will later double as your signing agent invoice, with the borrower’s information on it. We fax/ email confirmation immediately after we speak with you, so if for some reason you do not receive it within 15 minutes, please contact CDS immediately so that we may re-send it.

Confirming an Appointment
Once you have been assigned a signing, it is imperative that you contact borrowers IMMEDIATELY to confirm the appointment.

Please verify the signing address. We provide you with all the numbers given us by our client. If you are unable to reach the borrowers, please notify CDS right away. We will contact our client for further assistance. DO NOT GO to signing if you have not communicated with borrowers. You will not be compensated for just “showing up.” Please do not change appointment time or location. If borrowers wish to sign at a different time or location, please contact CDS and we will get authorization from our client.

Document Delivery
If you are advised that loan docs will be delivered to you, please double-check your address on the signing confirmation faxed to you and advise CDS of any errors. If you do not receive loan docs by 10:30 am on the day of the signing, please contact CDS and we will track the package for you. If documents are going to the borrowers, call them the day of the signing and confirm that they have the docs IN THEIR POSSESSION before going to signing. DO NOT GO to signing until you know documents are there.

Returning the Documents After Signing
Our clients have been instructed to provide a pre-printed air-bill with the address of where they want the documents returned to and the account number. Please complete the “sender” portion. You will need to call a courier or drop the package off in a bin for pick-up. Please provide CDS with the tracking number. If there is not an air-bill or account number included, please contact CDS and we will provide you with the information. Do not pay to return docs yourself; you will not be reimbursed. If you complete a signing in the morning or early afternoon, we expect that the documents will be dropped off in time for pick-up the day of the signing. If you have an evening appointment, we understand that the documents will not be picked up until the following day.

Running Late for an Appointment
Please advise CDS immediately if you are running late for an appointment. You will not be reimbursed for any delay due to traffic, weather, etc. Please allow yourself enough time to arrive at the appointment if you anticipate such situations, as we will not penalize our customers for these situations. There may be other parties at the signing (i.e. Real Estate Agent, Loan Officer/ Broker), so please do not change any appointment without authorization from CDS.

Borrower’s Copies
If you receive a loan package and there are no copies enclosed for the borrowers, please call CDS. We will contact the lender to see if a copy for the borrower is on the way, if not, we will instruct you otherwise.

Second Trip
Under no circumstances is a notary permitted to revisit a borrower’s home without specific authorization from CDS. If you are asked by lender, title company, or borrower to return, please advise them that they must contact CDS to make the arrangements.

CDS Clients
If you are contacted by our client (lender, title company…etc) regarding an assignment you received from CDS, please obtain the name (first and last), phone number and company from where they are calling. Contact CDS immediately to advise us of any changes or additional services they have requested in regard to your signing. DO NOT ASSUME they have or will contact us. CDS will not pay for any service(s) we did not request and/or authorize. (i.e. e-docs, borrowers copies, second trip…etc)

Back Dating
Back dating documents will not be tolerated by CDS. If you are ever asked to back date documents by any originating company or borrower, please notify CDS IMMEDIATELY.

Communication/ Confirmation of Completed Signing
Our clients expect us to keep them informed and the only way we can do this is through you. It is your responsibility to keep CDS informed as to the status of your signing. NEVER assume that we have been made aware of changes. Please advise CDS of completed signings by faxing in your COMPLETED Signing Agent Invoice immediately after signing. If you are unable to fax your invoice immediately, please call CDS. YOU MUST LET CDS KNOW WHETHER OR NOT SIGNING WAS COMPLETED NO LATER THAN THE FOLLOWING MORNING.

Errors Made by the Signing Agent
If you miss a signature, date, fail to notarize, or make any mistake on the documents, you will need to take action to correct these errors. This may include going back out on your own time and at your own expense to obtain a missed signature from the borrower. Any fees incurred, including courier fees to send the docs to you and back will be deducted from your signing fee.

CDS Payment & Agent Invoice
CDS pays $50.00 per loan signing. Payment for receiving email or faxed documents and any other additional services will be discussed on a case-by-case basis when we contact you to set up a signing. If any additional fees are to be paid, you will receive a written confirmation/ authorization. Upon completion of the signing, you must COMPLETELY fill out the bottom portion of your work order. Please include the shipping co., tracking number, date completed and your signature. Return it to CDS via fax. This form is your invoice and MUST be submitted in order for payment to be remitted. We DO NOT accept custom invoices. It is your responsibility to invoice CDS for your services. It is not our responsibility to persistently petition invoices from our signing agents. DO NOT SEND YOUR INVOICE BACK WITH THE LOAN DOCUMENTS. The originating company does not issue payment for your services. CDS will invoice the customer. NO ADDITIONAL FEES WILL BE APPROVED ONCE A SIGNING IS COMPLETE. ANY ADDITIONAL FEES MUST BE APPROVED BEFORE THE APPOINTMENT.